Return & Refund Policy – Yaqoot Jewellery
At Yaqoot Jewellery, customer satisfaction is our priority. We ensure every product is crafted with care and delivered with quality assurance. However, if you are not fully satisfied with your purchase, our Return & Refund Policy applies as follows:
- Returns
Returns are accepted within 7 days from the date of delivery.
Items must be unused, unworn, and in their original condition with tags, packaging, and certificates (if any) intact.
Customized or engraved jewellery is not eligible for return unless defective.
- Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original method of payment.
Shipping, handling, and insurance costs are non-refundable.
- Exchanges
Exchanges are possible for the same value or higher (with balance payment).
Customers are responsible for return shipping costs unless the item delivered was defective or incorrect.
- Non-Returnable Items
Customized jewellery
Engraved jewellery
Items purchased on special promotions or clearance
- How to Initiate a Return
To request a return or refund, please contact our support team:
Yaqoot Jewellery Email: contact@yaqootjewelleryuae.com
Phone: +971 562530916
Provide your order number, product details, and reason for return. Our team will guide you through the return process.